1. Acceptance of Terms
By accessing and using the PlayVilla website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
PlayVilla provides event management and party planning services, including but not limited to:
- Event planning and coordination
- Venue booking and management
- Catering and entertainment services
- Event photography and videography
- Online event registration and ticketing
- Event marketing and promotion
3. User Accounts and Registration
To access certain features of our service, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account information
- All activities that occur under your account
- Providing accurate and complete information
- Notifying us immediately of any unauthorized use
4. Event Bookings and Payments
4.1 Booking Process
All event bookings are subject to availability and confirmation. A booking is not confirmed until you receive written confirmation from PlayVilla.
4.2 Payment Terms
- A deposit of 50% is required to confirm your booking
- Full payment is due 14 days before the event date
- Payments can be made via credit card, bank transfer, or other approved methods
- Late payments may result in cancellation of services
4.3 Cancellation Policy
- Cancellations made 30+ days before the event: 100% refund minus processing fees
- Cancellations made 15-29 days before the event: 75% refund
- Cancellations made 8-14 days before the event: 50% refund
- Cancellations made less than 7 days before the event: No refund
5. Event Conduct and Responsibilities
5.1 Client Responsibilities
As a client, you agree to:
- Provide accurate event information and requirements
- Cooperate with our team during the planning process
- Ensure all guests comply with venue rules and regulations
- Pay all fees and charges in a timely manner
- Obtain necessary permits and licenses for your event
5.2 PlayVilla Responsibilities
We commit to:
- Providing professional event planning services
- Maintaining clear communication throughout the process
- Ensuring all services are delivered as agreed
- Addressing any issues promptly and professionally
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of PlayVilla and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
7. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices regarding the collection and use of your personal information.
8. Limitation of Liability
PlayVilla shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, incurred by you or any third party, whether in an action in contract or tort, even if the other party has been advised of the possibility of such damages.
9. Force Majeure
Neither party shall be liable for any failure or delay in performance under this agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, fire, natural disasters, government actions, or labor disputes.
10. Dispute Resolution
Any disputes arising from this agreement shall be resolved through good faith negotiations. If such negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
11. Governing Law
This agreement shall be governed by and construed in accordance with the laws of the state where PlayVilla is incorporated, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service constitutes acceptance of the modified terms.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: legal@playvilla.com
- Phone: +1 (234) 567-890
- Address: 123 Party Street, Event City, EC 12345